Introduction

At Riwaayat Store, based in Lahore, Pakistan, we strive to ensure your satisfaction with every purchase from our online clothing store. This Refund and Returns Policy outlines the conditions under which you may return products and request refunds. Please read this policy carefully before making a purchase.

Eligibility for Returns

You may return products purchased from Riwaayat Store under the following conditions:

  • Timeframe: Returns must be initiated within 7 days of receiving your order.
  • Condition: Items must be unused, unworn, unwashed, and in their original condition with all tags, labels, and packaging intact.
  • Eligible Reasons: Returns are accepted for the following reasons:
    • Defective or damaged products.
    • Incorrect items delivered (e.g., wrong size, color, or product).
    • Products that do not match the description or images on our website.
  • Non-Returnable Items: The following items are non-returnable unless defective:
    • Customized or personalized clothing.
    • Items purchased during a clearance sale or marked as “final sale.”
    • Undergarments or items deemed non-returnable for hygiene reasons.

Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us at contactriwaayatstore@gmail.com or call +92312 8958378 within 7 days of delivery to request a return. Provide your order number, reason for return, and photos (if applicable, e.g., for damaged items).
  2. Return Approval: We will review your request and provide a Return Authorization Number (RAN) if approved.
  3. Ship the Item: Pack the item securely in its original packaging and ship it to the address provided with the RAN clearly mentioned on the package. We recommend using a trackable courier service.
  4. Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item), in which case we will cover the shipping costs.

Refund Process

  • Inspection: Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund.
  • Refund Timeline: If approved, refunds will be processed within 7-14 business days to the original payment method. The time for the refund to reflect in your account depends on your bank or payment provider.
  • Refund Amount: Refunds will include the cost of the item(s) and any applicable taxes. Original shipping fees are non-refundable unless the return is due to our error.
  • Non-Refundable Cases: Refunds will not be issued if the item does not meet the eligibility criteria (e.g., used, damaged by the customer, or returned after 7 days).

Exchanges

  • We offer exchanges for the same item in a different size or color, subject to availability.
  • To request an exchange, follow the same return process and specify your exchange preference when contacting us.
  • Customers are responsible for shipping costs for exchanges unless the original item was defective or incorrect.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the issue. We will arrange for a replacement or refund and cover any associated shipping costs.

Order Cancellations

  • You may cancel your order before it is dispatched by contacting us atcontactriwaayatstore@gmail.com or call +92312 8958378.
  • If the order has already been dispatched, it is subject to the return policy above.
  • Refunds for canceled orders will be processed within 7-14 business days to the original payment method.

Important Notes

  • All returns and refunds are subject to verification by Riwaayat Store.
  • We reserve the right to refuse returns that do not comply with this policy.
  • For international orders (if applicable), additional customs or import duties may apply, which are non-refundable.

Contact Us

For questions or assistance with returns and refunds, please reach out to:

Changes to This Policy

We may update this Refund and Returns Policy from time to time. The latest version will be posted on our website with the effective date.